Frequently Asked Questions
Everything you need to know about your FragFlex experience
Are your fragrances 100% authentic?
Absolutely. Every fragrance sold on FragFlex is sourced directly from authorized distributors or the original brands. We guarantee 100% authenticity on every bottle.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your scent sooner.
What is your return policy for opened perfumes?
To maintain hygiene and quality standards, we only accept returns on unopened and sealed products within 30 days of purchase. We recommend trying our sample sizes before committing to a full bottle.
Do you offer international shipping?
Currently, FragFlex ships to the United States and Canada. We are working on expanding our logistics to include international destinations in the near future.
How should I store my fragrances to ensure they last?
To preserve the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping them in bathrooms where temperature fluctuations occur.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.