Returns & Exchanges
At FragFlex, we want you to feel confident in your signature scent; if your fragrance isn't a perfect match, we offer hassle-free returns on all eligible products within 30 days of delivery. Please ensure all items remain in their original, unopened packaging to qualify for a full refund or exchange.
Initiate Your Request
Log into your FragFlex account and visit the 'Order History' section to select the items you wish to return and receive your unique RMA number.
Pack with Care
Securely place the unopened fragrance bottle in its original box and use protective cushioning to prevent any leakage or breakage during transit.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our scent specialists verify the product's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing